Here are answers to Frequently Asked Questions from our customers. The Product Warranties for each of our product lines can be found towards the bottom of this page.

Our Privacy Policy, Returns Policy and Shipping Policy can be found on our Arrow Policies page.

Q: Can I buy a cabinet direct from Arrow?

A: Yes, we now sell many of our Arrow and Kangaroo cabinets direct to  consumers through this website. You can also find a listing of the retailers, websites, catalogs or dealers near you in the "Where to Buy" section of this site. If you are a sewing dealer and would like to become an Arrow dealer please call us at 1-800-533-7347.

Note: A few our Arrow and Kangaroo products are available exclusively at our dealers and this will be stated on the individual product pages of this website.

Our Inspira Collection products are sold exclusively at Husqvarna/Viking and Pfaff Dealers. Please visit your nearest dealer to see those products.

Q: Will my sewing machine fit in the cabinet?

A: Not all sewing machines or embroidery machines do fit, so to make sure review the opening dimensions of the cabinet.

A specific list of known machines that do not fit each specific cabinet is available on each product page by clicking Cabinet Specs/Incompatible Machines Tab on that page. Even if your machine is not on this list, be sure to measure.

Q: Do the cabinets come fully assembled?

A:Yes we provide cabinets as RTA (ready to assemble) or fully assembled. Fully assembled cabinets can only be purchased through a local dealer. Cabinets sold on our website and on other internet sites are RTA and will arrive at your home in boxes to be assembled. Assembled cabinets do cost more than RTA.

The RTA (ready to assemble) units are assembled using a hammer, screwdriver and in some instances a wrench. All the cabinets come with a detailed manual and the pieces are individually labeled. We also provide step-by-step Assembly Videos for most cabinets on this website. Problems? Help is only a toll free call away, 1-800-533-7347.

Q: What is a Universal Insert?

Universal Insert

A: This is a picture of a Universal Insert made to fit most machines. It fits the Sewnatra and Auntie cabinets and is included with those models.

 

 

Q: What is a Custom Machine Insert?

Custom Insert

A: It is a plexi-glass piece made to fill the gap around your machine. It is custom made to the exact dimensions of the cabinet's opening and your specific sewing machine. The insert is used only in the flatbed position of the cabinet, which is the second or middle position on the airlift.

Remove your accessory kit from the front of your machine to reveal your freearm. The insert fits around the freearm and center of your machine.

The Custom Machine Insert can be ordered from your Arrow/Kangaroo dealers or directly on the Custom Machine Insert page or the Quilting Custom Insert page of this website.

 

Q: How do I adjust the Arrow airlift mechanism?

A: We have a video demonstrating the use of the airlift mechanism which you can view below.

Additional videos regarding use and set up of the Arrow airlift are on our Assembly Videos page.

 

 

Q: How do I adjust the Kangaroo airlift mechanism?

A: We have a video demonstrating the use of the Kangaroo airlift mechanism which you can view below.

Additional videos regarding use and set up of the Arrow airlift are on our Assembly Videos page.

 

 

Q: How do I care for my cabinet?

A: We're glad you asked. Please take a look at this helpful video showing recommended methods for cleaning your Arrow and Kangaroo cabinets.

 

 

 

Q: Does my airlift need maintenance?

A: Yes we cover the maintenance steps for your airlift in the following video. In addition, the video covers solutions to other airlift problems you may encounter.

 

 

 

Q: Where are your Arrow cabinets made?

A: Our Arrow cabinets are no longer made in the United States, they are currently made overseas. Arrow's headquarters is located in Delavan, WI and employees 50 people. All product is warehoused and shipped from our facility in Wisconsin where our customer service, sales and marketing teams are located.

Q: Are your Kangaroo Kabinets made in Australia?

A: Parts of our kabinets are made in Australia, but the majority of the components are made in China. All concepts and original designs originated "down under", thus our boxes are labeled "Made in China, born in Australia".

Q: What are your cabinets made of?

A: Our cabinets are made of a combination of MDF (medium density fiberboard) and particle board with a laminate or melamine finish.

Q: What is the warranty on your Arrow Products?

A: Arrow products (which are the ones that appear under the Arrow menu and the Arrow Chairs menu) are covered by our Arrow Warranty, as described here:

UPDATED ARROW WARRANTY

Thank you for your purchase of an Arrow Sewing Cabinet or other Arrow product! Our products purchased as of January 1, 2012 now have a three- year warranty from the date of shipment from our facility that covers manufacturer’s defects and a 15-day warranty for any shipping damages. Your manual may not be updated to reflect this new three-year warranty, please disregard the one-year date listed on the manual.

The warranty does not cover freight charges for any defects noticed after the first year of use. Arrow will replace parts for manufacturers defects, but freight for these parts will be the responsibility of the customer requesting parts after the first year of ownership.

The warranty also does not cover damage caused by abuse, mis-use, alteration, poor assembly, accident or neglect of the product. The warranty does not cover damage as a result of moving the cabinet fully loaded or damage caused by moving the cabinet with locked casters.
Under the terms of this warranty the repair and replacement of any parts shall be at the discretion of the company or their designated representatives.

Replacement Part Shipping Policy:

To help protect our valuable resources, we ship all replacement parts out at the same time. This procedure lessens the use of packaging materials and fossil fuel used in transportation in order to reduce pollution. Please help us in this endeavor by reviewing ALL parts in ALL boxes for damage before calling or e-mailing us to report damage. We adhere to our environmental philosophy by only shipping replacement parts out 1 time for free within the first year of ownership. Future parts request will be billed at the customer’s expense.

QUESTIONS?
CALL US: 1-800-533-7347/E-MAIL: CS@ARROWCABINETS.COM

Q: What is the warranty on your Kangaroo Kabinets Products?

A: Kangaroo Kabinets products (which are the ones that appear under the Kangaroo menu) are covered by our Kangaroo Kabinets Warranty, as described here:

KANGAROO KABINETS WARRANTY

G-day mate! We warranty our product for 5 year from date of shipment for manufacturer’s defects or shipping damage within the first 15 days.  The warranty does not cover damage caused by abuse, mis-use, alteration, accident, or neglect of the product.  The warranty does not cover damage caused by moving the cabinet fully loaded.  Under the terms of this warranty the repair and replacement of any parts shall be at the discretion of the company or their designated representative.

Replacement Parts Shipping Information (Addendum to Warranty)
To help protect our valuable resources, we ship all replacement parts out at the same time. Replacement parts are shipped free of charge only during the first year.  This procedure lessens the use of packaging materials and fossil fuels used in transportation keeping our world for all kangaroos and the people like you a cleaner place.  Please help us in this endeavor by reviewing all parts in all boxes for damage before calling or e-mailing us to report damage.

We adhere to our environmental philosophy by only shipping replacement parts out 1 time for free.

Additional parts requests will be billed at the customer’s expense.

CABINET CARE
Your Kangaroo Sewing Cabinet normally requires a minimum amount of maintenance, however the following points are worth noting:

Cleaning:

  • To remove marks and enhance the surface, wipe over with a general purpose cleaner.

Caution:  

  • Do not use ammonia based cleaning agents. 
  • Do not use harsh chemicals or abrasive cleaners.
  • The surface can be wiped with a damp cloth but should be dried quickly.

Q: What is the warranty on your Inspira Products?

A: Inspira Collection products (which are the ones that appear under the Inspira menu are covered by our Inspira Warranty, as described here:

INSPIRA WARRANTY

Warranty Information
We warranty our product for 5 years from date of shipment for manufacturer’s defect and shipping damage within first 15 days. The warranty does not cover damage caused by abuse, mis-use, alteration, accident, or neglect of the product. The warranty does not cover damage caused by moving the cabinet fully loaded. Under the terms of this warranty, the repair and replacement of any parts shall be at the discretion of the company or their designated representative.

Replacement Parts Shipping Policy
To help protect our valuable resources, we ship all replacement parts at the same time. This procedure lessens the use of packaging materials and fossil fuels used in transportation keeping our world a cleaner place. Please help us in this endeavor by reviewing all parts in all boxes for damage before calling or emailing us to report damage. We adhere to this environmental philosophy by only shipping replacement parts 1 time for free. Future parts will be billed at customer’s expense.

CABINET CARE
Your cabinet normally requires a minimum amount of maintenance, however, the following points are worth noting:

Cleaning:

  • To remove marks and enhance the surface, wipe with general purpose cleaner.

Caution:

  • Do not use ammonia based cleaning agents.
  • Do not use harsh chemicals or abrasive cleansers.
  • The surface can be wiped with a damp cloth but should be dried quickly.

Q: Do you have a showroom where I can look at the cabinets?

A: Our showroom is not open to the public and is by appointment only. Clients who do not make an appointment will be refused at the door. We suggest you view cabinets at your local dealer, our "Where to Buy" section on this website lists dealers that have stock on their floor by Premiere Dealer status. Call us 1-800-533-7347 for an appointment.