Warranty Information

ARROW SEWING FURNITURE WARRANTY

Arrow Cabinets (which are the ones that appear under the Arrow menu) are covered by our Arrow Warranty.

Arrow Sewing Furniture (Arrow) provides the original residential owner with a Limited 10 Year Warranty (Warranty) on all furniture except Arrow chairs (1 Year) and Gidget Sewing Tables (3 Years) protecting all major components of the furniture from manufacturing defects.

The warranty does not cover freight charges for any defects noticed after the first year of use. Arrow will replace parts for manufacturers defects, but freight for these parts will be the responsibility of the customer requesting parts after the first year of ownership.

Original purchaser should register your purchase online at www.ArrowCabinets.com/warranty.

In the event of a Warranty claim, contact Arrow at 1-800-533-7347 or CS@ArrowCabinets.com and submit original purchase receipt and proof of claim including photos.

The warranty also does not cover damage caused by abuse, misuse, alteration, poor assembly, accident or neglect of the product. The warranty does not cover damage as a result of moving the cabinet fully loaded or damage caused by moving the cabinet with locked casters.

Arrow Sewing Furniture is designed for residential use only.  Warranty does not cover use in commercial or educational environment.   Warranty covers all manufacturer defects but does not cover damage caused by abuse, misuse, alteration, accident, assembly workmanship by anyone other than Arrow, normal wear and tear, or neglect.  Warranty does not cover caster damage as a result of moving furniture fully loaded or with locked casters.

Replacement parts will be shipped freight prepaid on any initial Warranty claim during first year of Warranty only.   Warranty applies only to defects confirmed by Arrow and will be replaced or repaired at Arrow’s option.  In the event parts are no longer available for a Warranty claim, customer may receive brand new cabinet at a price equal to 60% off the MSRP of a current comparable model.

QUESTIONS? CALL US: 1-800-533-7347/E-MAIL: CS@ARROWCABINETS.COM

 

ARROW CHAIRS WARRANTY

Arrow Sewing Chairs (Arrow) provides the original residential owner with a Limited 1 Year Warranty (Warranty) on all chairs protecting all major components of the furniture from manufacturing defects.

Original purchaser should register your purchase online at www.ArrowCabinets.com/warranty.

In the event of a Warranty claim, contact Arrow at 1-800-533-7347 or CS@ArrowCabinets.com and submit original purchase receipt and proof of claim including photos.

The warranty does not cover freight charges for any defects noticed after the first year of use. Arrow will replace parts for manufacturers defects, but freight for these parts will be the responsibility of the customer requesting parts after the first year of ownership.

The warranty also does not cover damage caused by abuse, misuse, alteration, poor assembly, accident or neglect of the product. The warranty does not cover damage as a result of exceeding the recommended weight capacity or damage caused by moving the chair with locked casters.  Under the terms of this warranty the repair and replacement of any parts shall be at the discretion of the company or their designated representatives.

Replacement parts will be shipped freight prepaid on any initial Warranty claim during first year of Warranty only.   Warranty applies only to defects confirmed by Arrow and will be replaced or repaired at Arrow’s option.  In the event parts are no longer available for a Warranty claim, customer may receive brand new cabinet at a price equal to 60% off the MSRP of a current comparable model.

QUESTIONS? CALL US: 1-800-533-7347/E-MAIL: CS@ARROWCABINETS.COM

 

KANGAROO SEWING FURNITURE WARRANTY

Kangaroo Furniture products (which are the ones that appear under the Kangaroo menu) are covered by our Kangaroo Furniture Warranty.

Kangaroo Sewing Furniture provides the original residential owner with a Limited Lifetime Warranty (Warranty) protecting all major components of the furniture from manufacturing defects.  Electrical and mechanical components of furniture are warrantied for 5 years.

The warranty does not cover damage caused by abuse, misuse, alteration, accident, or neglect of the product.  The warranty does not cover damage caused by moving the cabinet fully loaded.  Under the terms of this warranty, the repair and replacement of any parts shall be at the discretion of the company or their designated representative.

Kangaroo Furniture is designed for residential use only.  Warranty does not cover use in a commercial or educational environment.   Warranty covers all manufacturer defects but does not cover damage caused by abuse, misuse, alteration, accident, assembly workmanship by anyone other than Arrow, normal wear and tear, or neglect.  Warranty does not cover caster damage as a result of moving furniture fully loaded or with locked casters.

Electric lifts require annual lubrication.  Warranty does not cover damage resulting from electrical surge or lightning.

Replacement parts will be shipped freight prepaid on any initial Warranty claim during first year of Warranty only.   Warranty applies only to defects confirmed by Arrow Companies, LLC (Arrow) and will be replaced or repaired at Arrow’s option.  In the event parts are no longer available for a Warranty claim, customer may receive brand new cabinet at a price equal to 60% off the MSRP of a current comparable model.

QUESTIONS? CALL US: 1-800-533-7347/E-MAIL: CS@ARROWCABINETS.COM

CABINET CARE Your Kangaroo Sewing Furniture normally requires a minimum amount of maintenance, however the following points are worth noting:

Cleaning:

  • To remove marks and enhance the surface, wipe over with a general-purpose cleaner.

Caution:  

  • Do not use ammonia-based cleaning agents.
  • Do not use harsh chemicals or abrasive cleaners.
  • The surface can be wiped with a damp cloth but should be dried quickly.